Empathy is good business.
You gain greater buy-in the more you can step into the shoes of your customers or your employees and more readily feel what they feel.
That empathy then fuels a trust that triggers greater productivity and profitability over time.
But how do you teach empathy? You don’t.
Let others do it for you : like Generals in the U.S. Army (Colin Powell and Norm Schwarzkopf), political leaders like Abraham Lincoln, Harry Truman, Barack Obama and Lee Kuan Yew along with legendary sports heroes like pro football’s Vince Lombardi and professional golf’s Jack Nicklaus.
They share their secret to success: leading with empathy among the 77 Leadership Mints 5-minute stories in LOVING Like a Leader, one of the three books in the Leadership Mints Series designed to help busy leaders freshen their feeling for leading.