Empathy is good business.
You gain greater buy-in the more you can step into the shoes of your customers or your employees and more readily feel what they feel.
That empathy then fuels a trust that triggers greater productivity and profitability over time.
But how do you teach empathy? You don’t.
Let others do it for you : like Generals in the U.S. Army (Colin Powell and Norm Schwarzkopf), political leaders like Abraham Lincoln, Harry Truman, Barack Obama and Lee Kuan Yew along with legendary sports heroes like pro football’s Vince Lombardi and professional golf’s Jack Nicklaus.
They share their secret to success: leading with empathy among the 77 Leadership Mints 5-minute stories in LOVING Like a Leader, one of the three books in the Leadership Mints Series designed to help busy leaders freshen their feeling for leading.
Exchanging the baton in a relay race — the front cover image on each of the three books in The Leadership Mints Series — celebrates the collaborative focus of leaders and followers.
Leaders and followers need — and heed—each other. On and off the track.
Leaders realize their success is dependent on their participating WITH their followers (a.k.a audiences). They learn from one other. They factor their mutual needs and interests with each other. And they speak WITH – not AT –each other. With civility. Time and again.
Their collaborative performance is an on-going pursuit.
Leaders realize there is no finish line. Just another starting line. And still another well-marked exchange zone on a track where they and their followers must perform collaboratively. On time (and under budget). One hand reaching out to the other’s hand. In full stride. With precision.
That’s why their on-going pursuit of interdependence between— leaders and followers, speakers and audiences, managers and their employees (and relay track team members) — is featured throughout The Leadership Mints Series in THINKING Like a Leader with clarity, in LOVING Like a Leader with empathy and in SPEAKING Like a Leader with civility.
The four-star general in the United States Army –all 6-foot-3 and 240 pounds of him – was scared. Not on the battlefield. After all he led the US coalition of troops from 30 countries to victory in the Persian Gulf War in 1991. No, General Norman Schwarzkopf was even more scared of unarmed men who couldn’t or wouldn’t cry. “Frankly, any man who doesn’t cry scares me a little bit,” Schwarzkopf admitted to Barbara Walters on ABC television’s 20/20 program in March 1991. “I don’t think I would like a man who was incapable of enough emotion to get tears in his eyes every now and then. That person scares me; he’s not a human being.”
(This is an excerpt of a newly relaunched book titled LOVING Like a Leader now available on Amazon.com Continue reading “What Scares a 4-Star General?”