Leadership Mints Series Sampler Using Code To Resolve Conflict

How do you alert a colleague to a potential danger without alarming paying customers standing within earshot?

You use a verbal code to communicate in a crisis without exacerbating the inherent tension and stress.

For example, if you are in airport or train station in Britain and a fire beaks out in the baggage pick up area, you could hear over the intercom:

Would Inspector Sands please report to the operations room immediately.”

Code for Fire in the building

Or if you are in a theater complex and you need to report a fire as discretely as possible, you might say: “Mr. Johnson is in theater 2.” In the theatre district Mr. Johnson is code for fire in the building.

Meanwhile in the retail industry cashiers talk about Bob, Lisa and Mitch whenever a colleague or supervisor thinks a customer may have forgotten to put all their products in their basket on the conveyor belt or is deliberately trying to steal the merchandise.

Rather than accuse/and or embarrass the customer or reprimand the cashier, a savvy supervisor will use a friendly tone and a discrete coded language to call the attention of the cashier to a potential theft while the cashier is still scanning products for the customer in question. The supervisor might ask:

“Have you seen BOB or LISA today?

BOB is code for (Bottom of Basket) and serves as a reminder to the cashier to confirm that he or she did scan that merchandise.

LISA is code for (Look In Side Always) and serves as a reminder to the cashier to confirm that he or she did inspect the luggage (or tool chest etc.) to be sure no merchandise takes an illegal trip out the door. The supervisor might also ask:

How’s MITCH doing?

MITCH is code for (Merchandise In The Customer’s Hand) and serves as a reminder to the cashier to confirm that he or she did scan the drink or balloon etc the customer was holding.

To help you more readily speak discretely in critical situations consider purchasing a copy of SPEAKING Like a Leader. The 298-page book now available on Amazon.com.

SPEAKING Like a Leader is part of the Leadership Mints Series that also includes a book  on creativity —THINKING Like a Leader , a 294-page book filled with 77 Leadership Mints and a 300-page book on empathy filled with 77 more Leadership Mints-LOVING Like a Leader.

All three books in The Leadership Mints Series are designed for busy leaders seeking to refresh their feeling for leading in 5-minutes or less — the average reading of a Leadership Mint.

           What ‘s a Leadership Mint?

Consumed like a breath mint — quick and on-the-go — a Leadership Mint is a short story that energizes leadership behaviors and personalizes leadership principles so they are more easily remembered, more readily acted upon and more fully applied.

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Leadership Mints Series Sampler On Speaking Up in Meetings

You’re invited to the C-suite for the first time to participate in a strategy session with five or six executives who outrank you on the organizational chart.

You’re nervous.  You talk in circles when you’re finally called upon.   You seem oblivious to how often you’re repeating yourself. And then it gets worse.

You try to dominate the conversation. You fear if you give up the proverbial microphone you might not be called on again. So, you decide to shoot your wad. Instead, you end up shooting yourself in the foot.

No one is listening to you.

No one is advancing your ideas.

What can you do to get your train of thought back on track?

First: Remember why you are there.

You’re an expert in a certain area of the company that should be factored into the  decision making and strategic direction.

Your reputation precedes you. There is no need for showboating,  grandstanding or  pontificating no matter how intimidated you feel in breathing the rarified atmosphere of the C-suite opulence.

Second: Preparation is Key

Before your meeting, write down three key points on how your department currently contributes to the bottom line. Then distill each of those points in a single declarative sentence with fewer than 20 words.

Now take each of those points and anticipate Continue reading “Leadership Mints Series Sampler On Speaking Up in Meetings”

Leadership Mints Series Sampler Proving You’re Not a Robot

So how do you know you’re not a robot?

Oh yeah, you can tell your traffic lights and cross walks from the bridges and storefronts.

At least that’s what CAPTCHA says.

For the record, CAPTCHA is an acronym that stands for Completely Automated Public Turing test to tell Computers and Humans Apart.

Now that you’ve qualified as something more than a robot, what if there was a test you had to take to prove that you were a leader?

How could you assure others that you aren’t a robot programmed to lead?

Well, first you have to find something inherently in humans that robots do not have nor can they be programmed for (at least not yet anyway).

You already know that robots are being programmed to assume more anthropomorphic traits such as eye contact, empathy and a soothing voice.

Nevertheless, is there one key question that you could pose to another to prove their credentials as a bonafide human with skillsets to lead other humans not a programmed robot engineered to  lead humans?

Consider the discerning focus in the following  question that career development expert Kate Lopaze posed on her blog for TheJobNetwork.com to determine leadership potential in job candidates.

 1. Do you truly value other people as human beings? 

The next four questions she asks reinforces that humanistic look at leadership:

2. Do you understand other’s emotions as well as your own ?

3. Do you encourage inclusion and diversity?

4. Do you look forward to the future?

5. Do you nurture other people’s talents?

No wonder author William Deresiewicz, writing in his book Excellent Sheep, advocates that college students seek courses that want to “humanize you not specialize you.” Even if you can tell the traffic lights and cross walks from the bridges and storefronts.

         For more ideas on unleashing potential and cultivating a creative climate that fosters a growth-oriented culture, purchase a 300-page book now available on Amazon. com filled with 77 short stories (5-minute reads called Leadership Mints) on examples from business, sports and politics.

         It’s titled:          LOVING Like a Leader with Empathy– one of three books in The Leadership Mints Series designed to help leaders refresh their feeling for leading. And as a bonus, the postscript titled– BUSINESS: A HUMAN EXPERIENCE — shares the impetus for this book on empathy impacting the bottom line.

The two other books in The Leadership Mints Series -now available on Amazon.com — include THINKING Like a Leader with Clarity and SPEAKING Like a Leader with Civility

 

All three books in The Leadership Mints Series are designed for busy leaders seeking to refresh their feeling for leading in 5-minutes or less — the average reading of a Leadership Mint.

           What ‘s a Leadership Mint?

Consumed like a breath mint — quick and on-the-go — a Leadership Mint is a short story that energizes leadership behaviors and personalizes leadership principles so they are more easily remembered, more readily acted upon and more fully applied.

 

 

 

Leadership Mints Series Sampler: On Facing Others Professionally

The most effective leaders preface (read pre-face) their relationships with a committed trust and a highly developed sense of humility.

With that trust prefaced and well anchored, those leaders can then be personally more open with each other –face-to-face — and more vulnerable to each other.

Face-to-face those leaders can then be more professionally accountable to each other and more transparent with each other.

And then most significantly…..

… those leaders face-to-face can then be more likely to welcome, savor and digest negative feedback as a professional development opportunity.

That’s because loving leaders foster a more intimate communications process –face-to-face–with their direct reports.

They look into each other’s eyes rather than hide behind each other’s texting screens.

They say what needs to be said in person without feeling virtually oppressed under each other’s texting thumbs.

And together they celebrate their face-to-face contact.

They realize how distinctly human their face-to-face contact really is.

They celebrate the fact that human beings are the only animals on earth who mate face-to-face.

They realize that when you face each other you are more likely to give birth to more intervention and insight.

They also realize that Continue reading “Leadership Mints Series Sampler: On Facing Others Professionally”

Leadership Mints Series Sampler On Penalizing Bad Behavior

You’re running a daycare center. Your staff is already working a 12-hour day.

At 6 p.m. they are looking forward to calling it a day. However a few parents still have not picked up their children by the close of business.

Your staff is getting is frustrated. And no wonder.

The problem of late pickups has been festering for a long time.

The owner of the daycare center has the solution. “We will start fining parents for pick ups that are 15 minutes late on an escalating scale. Maybe that will change their behavior.”

But the fines failed to change the parent’s late pickups. Why?

The situation needed more leadership and less management.

Childcare is no ordinary pay-for-services rendered business model.

Customers (parents) chose a daycare facility for much more than as a baby-sitting service. The customers (parents) commissioned the daycare center as stand-in parents for their children, stewards of their children’s lives and well-being.

They sought virtual missionaries — not mercenaries — to protect  Continue reading “Leadership Mints Series Sampler On Penalizing Bad Behavior”