Leadership Mints Series Sample: Taking The Byte Out of Healing

Are the robots taking over the waiting rooms of medical walk-in clinics?

Sure seems that way.

Gone is the welcoming smile from the receptionist checking you in.

Gone is the warm human voice acknowledging your presence.

Gone is the human eye contact reassuring you are in caring hands.

Now you are confronted with the same glass-enclosed reception desk. However…

Instead of seeing smiles, you see the former receptionists as robots focusing on their data-entry skills.

Instead of feeling hopeful you feel helpless, stunned at the prospect of your initial healers — the receptionists — virtually burying their heads in the proverbial sand like an ostrich.

Instead of finding a  shoulder to lean on you have to settle for a cold shoulder.

And now feeling ignored at best and disrespected at least, the Walk-In’s peeve meter is skyrocketing.

Exasperated, the Walk- In looks up to the ceiling with a forlorn eyes  as if imploring some guardian angel to swoop down  and save him from this frigid foray into cyberspace.

Now. wincing at the heightened pain in his arm that initially brought him to this clinic, the Walk-In sees a sign pointing to a kiosk off to the right.The tiny-screened tablet invites the patient to SIGN IN.

Add insult to injury. Now the Walk-In  struggles to remember his or her cell phone number (since he left  the phone in his vehicle).  Then his  technical misery got worse when the machine won’t accept your sign-in without the phone number.

Frustrated, the Walk-In erupted in a verbal lashing at the technology.   The Walk-In’s outburst finally alarms the robots sitting behind the glass wall.

One of those robots — (a.ka data-input tech, formerly known as a medical receptionist) — perfunctorily tries to coach the Walk-In to sign in.

The Walk-In virtually fumbles the keyboard and finally in frustration blurts out to the robot standing next to him in front of the tablet-on-a-stick: “You do it!”

Humiliated, the Walk-In  finally sits down in the waiting room.  The robot returns to its post.

And now “freed” from “redundant” sign-in procedures, the receptionist-turned-robot can then get back to  “more value-added activities, such as patient financial counseling and marketing of preventative care services to patients,” according to one supplier of sign-in technology for medical clinics.

Highly efficient? Of course.
Highly effective? Not really.

There has to be a more constructive way to serve the bottom line.

That’s why most effective leaders seek to balance the need for both efficiency and effectiveness.

They understand cyber tools are to enhance the human experience not take a byte out the human spirit in general and healing in particular.

And the most effective leaders readily embrace the significance that new computers and tablets etc. always comes with some sort of a MAN-ual.

For more ideas on integrating a sense of humanity in deploying technology, purchase a 300-page book now available on Amazon. com filled with 77 short stories (5-minute reads called Leadership Mints) on examples from business, sports and politics.

It’s titled:          LOVING Like a Leader with Empathy– one of three books in The Leadership Mints Series designed to help leaders refresh their feeling for leading. And as a bonus, the postscript titled– BUSINESS: A HUMAN EXPERIENCE — shares the impetus for this book on empathy impacting the bottom line.

The two other books in The Leadership Mints Series -now available on Amazon.com — include THINKING Like a Leader with Clarity and SPEAKING Like a Leader with Civility






Leadership Mints Series Sampler On UNDERSTANDING

  He who knows much about others may be learned.
But he who understands himself is more intelligent.”

Philosopher Lao Tsu

How understanding are you as a leader?

Do you take the time NECESSARY to understand yourself and others before making an intelligent decision?

Or are you too busy “getting things done?”

Chances are your busy schedule has virtually discounted — or worse yet, discarded– your focus on gaining insight more than information, on seeking a more strategic cause and effect  rather than settling for a quick fix.

And now your to-do list — on developing your sense of understanding — remains more OUT standing than outstanding.

And why not? Of course, you’ve got too many fires to put out to take time for fire prevention.

But what if you could get more things done even better the more you focused on understanding yourself and others more fully, the more you focused on understanding the situation and circumstances you and your people are facing in real time?

After all, according to the teachings of  Confucius: the highest type of man (and woman) is born with understanding.

The next highest Continue reading “Leadership Mints Series Sampler On UNDERSTANDING”

Leadership Mints Series Sampler: On Credibility From Civility

Whoa there Motor Mouth!

Civility opens the door to credibility where it’s not how loud you shout that gives you clout but what your audience thoughtfully hears, critically believes and clearly concedes that ultimately leads. Collaboratively.

With civility, you ratify your right and their right  to be heard without vilifying each other for what they heard.

With civility, you defend your point of view without dismissing another’s point of view.

With civility, the most credible speakers are quick to listen, slow to speak and slow to anger as James writes in the Bible (1:19).

And with civility, leaders anticipate the questions and concerns of the audience to fertilize even more common ground.

That’s why the first step in parlaying your power in speaking like a leader is to strengthen and sharpen your sense of empathy: your ability to participate with others in their ideas and feelings. Then you will argue less and listen more.

Then you will seek a mutually satisfying solutions that balances the needs and concerns of both parties.

That’s why the most effective speaker/leaders seek a compromise based on integrity and anchored around an inherent promise to treat their listeners/followers with dignity and respect.

That PROMISE  to others is instructive in the way the most effective leaders earn credibility through civility.

After all, the word PROMISE is clearly prominent in the word compromise.

When you make and keep your promises, your credibility soars Continue reading “Leadership Mints Series Sampler: On Credibility From Civility”

Leadership Mints Series Sampler: Becoming a Verdant Leader

Maybe we should call Servant leaders Verdant Leaders.

At least that would focus on growing others more than simply serving others.

After all, there still are some would-be leaders who cringe at the term Servant Leader.

To them, the word “servant” suggests menial tasks such as waiting on tables,  bed service at a fancy hotel (chocolate mint et al) or even gassing up your vehicle back in the day. Can you believe it? Gas stations used be called service stations where an attendant filled your car up with gas while washing your car’s windshield.

But Servant Leadership is not simply about feeding — or fueling — others to keep them on the go.

It’s about ful-filling their needs to help them grow and –in the process– grow your bottom line.

Servant Leadership is helping your employees spread their proverbial roots Continue reading “Leadership Mints Series Sampler: Becoming a Verdant Leader”

Leadership Mints Series Sampler: Creating The Mood for Success

Lovers know it. Would-be leaders forget it. And too many wanna-bees ignore it.

It is foreplay of the business kind.

It is the kind of leadership behavior that establishes a mood, ignites a dynamic and mutually satisfies any negotiation: from gaining buy-in for a merger to pitching a new account.

Walk into any grocery store and you’ll immediately get a leadership lesson up front and center in establishing the mood that creates a more conducive grocery shopping experience for the customer and a more profitable business transaction for the grocery store.

Consider the produce section that is always positioned close to the entrance.

It is bathed in lights glistening in an array of orange, green and red colors. Spot lights beam everywhere like a Broadway production, shining on the oranges and grapefruits, cucumbers and tomatoes so intently you almost expect them to break out into a song and dance.

(That’s last paragraph is way over the top, but that’s the point. So is the following exaggeration:}

The lights lure you in closer and closer. Almost seductively.

You feel the smooth skin of a cucumber.You feel the round, breast-like shape of an orange. You smell the enticing aroma of a banana. Your hands seemed to be automatically squeezing. Your mouth involuntarily sucking. Your hands automatically caressing  the fruits and vegetables.

You can’t resist. You fill your cart with oranges and bananas. And now you feel empowered to say good bye to the Jolly Green Giant and start courting Sara Lee.  You are guilt free. Mission accomplished!

The retail store management is thrilled: they sold you more fruits and vegetables than you had planned to buy.

And they empowered you to feel less guilty in filling your shopping cart with chips, cookies, and cakes etc during the rest of your trip to the grocery store. They set the mood for success.

For more ideas in establishing a winning culture that continually sets the mood for success, consider purchasing a 280-page book that is available now on Amazon.com.


That book on thinking like a leader is the first of three books in The Leadership Mints Series designed to help leaders refresh their feeling for leading with short stories (called Leadership Mints) you can grab ‘n go  like a candy mint.

The two others books focus on leading with empathy LOVING LIKE A LEADER and leading with civility SPEAKING LIKE A LEADER.