By Peter Jeff
The Leadership Mints Guy
Here’s an idea to motivate quality behavior. Reading time 3:57.
You’ve lost another account. Two staffers are threatening to quit. Your boss has painted a target on your back. And you’re forced to listen to some tough love feedback from those around you.
You’re mad and you’re just not going to take it any more. Your response to all that feedback is just two words and the last word is YOU.
“Thank you” is the only appropriate response when people you know and trust offer you a candid assessment of your behaviors—both what you are doing and what you may not be doing—and a candid assessment of how you are perceived by those around you.
No matter how much you disagree. No matter how defensive you feel. Your response is always the same. Thank you.
Even if someone does not abide by the First Rule of Feedback – asking Continue reading