You’re running a daycare center. Your staff is already working a 12-hour day.
At 6 p.m. they are looking forward to calling it a day. However a few parents still have not picked up their children by the close of business.
Your staff is getting is frustrated. And no wonder.
The problem of late pickups has been festering for a long time.
The owner of the daycare center has the solution. “We will start fining parents for pick ups that are 15 minutes late on an escalating scale. Maybe that will change their behavior.”
But the fines failed to change the parent’s late pickups. Why?
The situation needed more leadership and less management.
Childcare is no ordinary pay-for-services rendered business model.
Customers (parents) chose a daycare facility for much more than as a baby-sitting service. The customers (parents) commissioned the daycare center as stand-in parents for their children, stewards of their children’s lives and well-being.
They sought virtual missionaries — not mercenaries — to protect Continue reading