Customer Leadership Mint #3: Perfect Attendance

This is the 3rd of a 10-part series on Customer Leadership.

In this LEADERSHIP MINTS series, we celebrate the 100th anniversary of Steelcase Inc. (founded March 16, 1912) and salute their Customer Leaders (a.k.a employees). Those highly motivated Customer Leaders have consistently helped the Grand Rapids, Michigan-based company reign as the office-furniture industry leader for most of its 100 years in business. 

By Peter Jeff
The Leadership Mints Guy

Here’s an example of a motivated production worker who breathes quality into the production process.


          For more than 41 years, a Steelcase Chair Plant production worker maintained Perfect Attendance. NO unexcused absences. Not even a bloody hand injury and 18 stitches OFF the job could keep Diligent Dick from showing up to work on time just 10 hours later.

Diligent Dick had strong hands like these and an even stronger disposition in forging 41 years of Perfect Attendance at Steelcase Inc.

          So what if 17-inches  of snow fell in one 30-hour period?

          So what if the nearest plowed road is 400 yards away from his door?

          So what if his snowed-in driveway is at least five times longer than any of his neighbors’ driveways?

         Diligent Dick still  burnished his can-do, will-do, got-to reputation. He confidently commuted 15-miles  over wintry roads in West Michigan to report to work on time in Grand Rapids.

     Diligent Dick would get up at 2:30 am to shovel his driveway and still get to work on time by 5:30 am.

       Continue reading “Customer Leadership Mint #3: Perfect Attendance”

Advertisements