By Peter Jeff
The Leadership Mints Guy

Here’s an idea to establish more trust in your relationships. Reading time: 3:03.

The executive director showed up unexpectedly at the summer camp his organization sponsored. He made the rounds, inspected the facilities and noted the cracked window, the torn screen and the dirty walls.

Then the executive confronted the camp director with the infractions. In a few hours the camp facilities were back in working order.

Meanwhile on the other side of the lake, the executive director of another sponsoring organization showed up unexpectedly at their summer camp. She made no rounds. There was no inspection.

She visited with the camp director and then together they walked randomly through the camp grounds without any predetermined itinerary to visit briefly with other counselors.

The facilities were in good working order. No cracked windows. No torn screens. No dirty walls.

To get good performance, leaders don’t have to inspect it. They EXPECT it. Continue reading →