By Peter Jeff
The Leadership Mints Guy
Here’s an idea to add punch to your customer service. Reading time: 3:04

      The  fast-food counter seemed more like a stage to the clerk  especially when he welcomed his audience of one– his customer–with a bright smile and  even brighter affirmation of his customer’s order:

      “I will get that right up for you sir and I can tell you that I’m going to put smile on your face and inch on your waist.”

      His  jovial voice beamed through pearly white teeth and a breathy enthusiasm that painted smiles on the faces of nearby patrons too.

      His customers appreciated the clerk’s creative zeal in turning an ordinary transaction into something extra-ordinary.  That’s what leaders do. They turn the ordinary into the extra-ordinary.

       Indeed, this leader in customer service showmanship made absolutely sure this $31.46 order for this  customer and his five other auto mechanic co-workers would be anything but ordinary.

           Leaders have a flair for customer service showmanship that re-focuses the spotlight on the customer to add even greater value to their customer experience. Continue reading →