Whoa there Motor Mouth!
Civility opens the door to credibility where it’s not how loud you shout that gives you clout but what your audience thoughtfully hears, critically believes and clearly concedes that ultimately leads. Collaboratively.
With civility, you ratify your right and their right to be heard without vilifying each other for what they heard.
With civility, you defend your point of view without dismissing another’s point of view.
With civility, the most credible speakers are quick to listen, slow to speak and slow to anger as James writes in the Bible (1:19).
And with civility, leaders anticipate the questions and concerns of the audience to fertilize even more common ground.
That’s why the first step in parlaying your power in speaking like a leader is to strengthen and sharpen your sense of empathy: your ability to participate with others in their ideas and feelings. Then you will argue less and listen more.
Then you will seek a mutually satisfying solutions that balances the needs and concerns of both parties.
That’s why the most effective speaker/leaders seek a compromise based on integrity and anchored around an inherent promise to treat their listeners/followers with dignity and respect.
That PROMISE to others is instructive in the way the most effective leaders earn credibility through civility.
After all, the word PROMISE is clearly prominent in the word compromise.
When you make and keep your promises, your credibility soars Continue reading “Leadership Mints Series Sampler: On Credibility From Civility”
What if you thought of your company or organization as if it were a 747 jet flying at 35,000 feet. All of your employees are on board. Of course, you are in the pilot’s seat.
You sense your awesome responsibility not only for the safety and security of your employees but also for your company’s fiduciary commitments to customers, stockholders etc. through your employees. You realize the significance of your “corporate jet” that management and staff are in this together, that we need each other.
We have to work with each other — and for each other — to achieve our common destiny: a safe landing. And as the pilot of your “corporate jet” you adopt the communications protocol of Air Traffic Controllers who pose this question during an emergency: How many souls on board? The word “souls” more clearly communicates the inclusive list of humans at risk (passengers, pilots and crew).
We Need Each Other
That realization that we are all in this together no matter where you are sitting in this organization — in First Class or Coach, in the Pilot’s seat or in Aft seat — stems from a feeling of caring and sharing with others, a feeling of interdependence on each other, a sense of love of and for each other that feeds the organization in general and the leaders in particular to better adapt to changing conditions in real time.
And in serving their collective souls, loving leaders tap into an ever-widening and enriching treasure chest of humanity with all of its attendant inspiration, imagination and innovation that leads to greater productivity and ultimately greater profitability.
(This is an excerpt of a newly relaunched book titled
LOVING Like a Leader now available on Amazon.com
By Peter Jeff
The Leadership Mints Guy
Here’s an idea to help you appreciate your staff more fully. Reading time:3:54.
With apologies to Kahlil Gibran:
Your employees are
not your employees.
They come to work
for you but
They are not necessarily
And though they are
not to you.
You may give them
But not your values.
You may house their bodies
But not their souls.
Maybe that’s why the most effective leaders develop compacts more than contracts with their employees — compacts that empower more than employ; compacts that inspire confidence in employers to proclaim as Henry Ford once did:
“You can take my factories,
burn up my buildings but give me
my PEOPLE and I’ll build the business right back.”
Notice that Henry Ford did not say “my employees.”
Indeed, his PEOPLE were much more than hired hands. His PEOPLE were the heart beat of the company. His PEOPLE were the spirit, energy and drive behind his company. Continue reading “Your employees ARE NOT your employees”