By Peter Jeff
The Leadership Mints Guy
Here’s an idea to help you more productively align your staff.
Can I have a pound of smoked turkey,” the customer asked?
Sharon, a clerk in the grocery store’s deli counter, carefully and confidently clawed a stack of turkey displayed in the glass case. She placed her catch on the scale. The blue digital numbers flashed 1.01 pounds.
The customer was impressed with the precision the clerk demonstrated in selecting the exact amount of turkey.
“Your accuracy must come from years of experience,” the customer said.
Sharon smiled. “No, not really. I work most of the time in the cafe (in the grocery store) but I guess my heart is really in deli.”
It’s 9 a.m. on Monday morning. Do you know where your heart is? The most effective leaders I know do. They and their staffs are Continue reading “Productivity: Heart Transplants of Another Kind”