Let Cooler Heads Prevail

By Peter Jeff
The Leadership Mints Guy

Here’s an idea to cool off when tempers get hot. Reading time: 2:14

       You trade insults with a rival in the heat of battle. You’re mad as hell. And then all’s well.

a anger        Fiction, you say? Not to the most effective leaders who may lose their tempers at times but never lose their thermostats. They can lower the temperature before they explode in a blaze of MY WAY OR THE HIGHWAY.

        Consider President Harry S. Truman and union leader Al Whitney during the 1946 Congressional campaign. They traded barbs. Their blistering vocal bombs fueled lots of hurt feelings and negative press attention.

    Two months later they found themselves face-to-face in a scheduled meeting at The White House. The union boss was clearly nervous. After all, he had derided the President of the United States as “nothing but a ribbon clerk” during the heated congressional campaign.

            Historians tell us when the two met, Truman greeted the union leader warmly. “It’s good to see you, Al. You look wonderful.” And the President established his leadership and set the tone for the rest of the meeting.  “Let’s not waste time discussing the past,” Truman posited. “Let’s just agree we both received bad advice.” Continue reading “Let Cooler Heads Prevail”

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Conflict Management: SCORE Don’t Get Sore

By Peter Jeff
The Leadership Mints Guy

 Here’s an idea to reprimand poor performance yet motivate continuous improvement.  Reading time: 4:58

       You are fuming mad.  This is the fourth straight time that one of your top performing employees has been late for your staff meeting. Somehow you bite your tongue. You maintain your composure throughout the meeting.

       But then after everyone else leaves the meeting room, you confront the tardy employee. Your frustration gets the better of you. You explode into a flurry of accusations:

      “Bill, your cavalier attitude on attending staff meetings on time is frustrating to me and to the rest of the team. I thought we had already addressed this issue. Any way I have had it.

     “The next time you’re late for a staff meeting, you’ll have to have more than a good excuse. Or else! Or else  it will be your last meeting with us because you will no longer be working here. I don’t care how many sales records you break,” the boss deadpanned as he walked out of the meeting room.

     Bill was stunned. And so was his boss. Continue reading “Conflict Management: SCORE Don’t Get Sore”